Weekly Subscription Terms

• Plans: Starter (up to 6kg), Family (up to 10kg) and Family+ (up to 15kg) per weekly pickup.
• Included: Wash, dry, fold, free round-trip pickup & delivery in Hamilton, and guaranteed 24-hour turnaround.
• Not included: Ironing, dry cleaning, commercial laundry, and items listed in Prohibited Items in our general Terms.

• Pickup window: 5 – 7 pm on your chosen day, Monday to Friday. Saturday and Sunday are not available.
• No same-day pickup: Subscription pickups are scheduled in advance and same-day pickup is not offered on the weekly plan.
• 24-hour delivery: All clothes are returned within 24 hours of pickup, between 5 – 7 pm the following day.
• Access: Please leave your bag on the porch by 5 pm. We cannot guarantee pickup if the bag is not accessible.

• Recurring weekly charge: Your card is charged automatically each week on the billing day you chose at sign-up, via Stripe.
• First payment: Taken at checkout. Subsequent charges occur weekly on your billing day.
• Promotions: Promo codes (e.g. WELCOME50) apply to the first week only unless stated otherwise.
• Failed payments: If a charge fails, Stripe will automatically retry. Service may be paused until payment succeeds.
• No refunds for unused weeks: Weeks already billed and processed are non-refundable; please pause in advance if you'll be away.

• Each plan covers up to its stated weekly weight allowance (6 / 10 / 15 kg).
• Overage fee: Weight above your allowance is charged at our standard wash & fold rate per kg, added to your next weekly invoice.
• If you regularly exceed your allowance, we may suggest moving you up a plan tier.

• Optional weekly add-ons include Softener, Sanitizer, Scented Beads, Hypoallergenic Detergent, Dryer Sheets, Stain Remover treatment and Separate Load.
• Add-on prices shown at checkout are weekly indicative amounts; usage-based add-ons are reconciled to actual weight/load count and may appear on the following invoice.
• Ironing is not available as part of the weekly subscription.

• Skip a week: Notify us at least 24 hours before your pickup to skip a week with no charge.
• Pause: You can pause your plan for up to 8 weeks at a time from your account.
• Cancel anytime: Cancel from your account or by contacting us. Cancellation takes effect at the end of your current paid week — no future charges will be made.
• Late cancellation: Cancelling or skipping less than 24 hours before pickup is treated as a missed pickup (see below).

• If we arrive within the 5 – 7 pm window and no bag is accessible, the week is treated as a missed pickup and your weekly fee still applies.
• We'll always try to contact you first if anything looks unusual.

All laundry handling, liability limits, prohibited items and sanitisation rules in our general Terms & Conditions apply to every subscription pickup. Please review them before signing up.

• You can change your plan tier, pickup day, billing day, address and add-ons at any time from your account; changes apply from the next pickup cycle.
• We may update pricing or these terms with at least 14 days' notice by email. Continued use after the effective date means you accept the changes.

Questions about your subscription? Reach us via the contact page and we'll get back to you the same business day.