Privacy Policy

The Laundry Studio is a laundry business based in Hamilton, New Zealand. We run a self-service laundromat and provide wash, dry & fold, pickup & delivery and commercial laundry services.

• Address: 96 Fifth Avenue, Enderley, Hamilton
• Phone: 022 431 1800
• Email: info@thelaundrystudio.co.nz

info@thelaundrystudio.co.nz is the address to use for any privacy request or question, including asking to see, correct or delete your information, or making a complaint.

We only collect what we need to pick up, wash, return and bill for your laundry:

• Your name — so we know whose order it is and can label your bags.
• Phone number — so our driver can reach you if there is a problem with a pickup.
• Email address — for your booking confirmation and invoice.
• Pickup address — so we know where to collect and return your laundry.
• Order details and weights — the bag size or plan you chose, the add-ons you selected, the weight we recorded when we weighed your laundry, and the price that produced.
• Order notes — anything you tell us about an order, such as “delicates”, “gate code” or “leave on porch”.
• Payment status — whether an invoice has been paid, and the amount and date. If you pay by card, the payment is processed by Stripe; we do not store card numbers, expiry dates or security codes. If you pay by bank transfer, we keep a record of the invoice and the payment.

You are not obliged to give us this information, but without it we cannot schedule a pickup, wash your laundry, or invoice you.

We use your information to:

• fulfil your order — schedule the pickup, wash and dry your laundry, and return it to you;
• send you booking confirmations, invoices and order status emails;
• provide customer support when you contact us;
• raise and track invoices, and keep accounting records;
• improve our service, for example by spotting recurring pickup or scheduling issues.

We do not send marketing emails. Your details are not used for newsletters or promotional campaigns.

Our website uses cookies and similar technologies so it can remember your session and understand how the site is used. Specifically we use:

• Google Analytics — to see which pages people visit and how the booking flow performs.
• Google Ads — to measure and manage our advertising.
• Meta Pixel — to measure and manage our advertising on Facebook and Instagram.

These tools can assign identifiers to your browser, record pages you viewed on our site, and collect general information such as your browser type, device and rough location. We do not give them your name, address or phone number.

You can opt out in any of these ways:

• install the Google Analytics opt-out browser add-on (search “Google Analytics opt-out add-on”);
• turn off personalised ads in your Google Ads Settings;
• manage ad preferences in your Meta (Facebook) ad preferences;
• clear or block cookies in your browser settings — the site still works, but you may need to sign in again.

We share the minimum information needed with a small number of service providers, and only to run our service:

• Stripe — processes card payments. They receive the payment amount and the billing details needed to complete the transaction.
• Our website and database hosting providers — store our site data and order records.
• Our email delivery provider — sends your booking confirmation and invoice emails.
• Xero — our accounting software, for invoicing and bookkeeping.
• Google and Meta — for the analytics and advertising described above.

Some of these providers store data on servers outside New Zealand. Where they do, we rely on their own security and privacy commitments.

We do not sell your personal information, and we do not rent or exchange your contact list with anyone.

We may also disclose information where we are legally required to, for example in response to a valid request from the police or Inland Revenue.

• Account, pickup and order details are kept while your account is active and for a reasonable period afterwards, so we can look up past orders and support you.
• Invoices and payment records are kept for at least 7 years, because New Zealand tax and accounting rules require us to keep business financial records.
• If you ask us to close your account, we remove your day-to-day details and keep only what the law requires us to keep.

We keep your information in a hosted database and access is limited to the people who need it to run your order. The website is served over HTTPS (encrypted), and payment information is handled by Stripe rather than stored on our systems. We review who has access from time to time and remove access when it is no longer needed. No method of storage is completely secure, but we take reasonable steps to protect your information and to make sure it is only used for the purposes described here.

Under the Privacy Act 2020 you can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is wrong or out of date. You can also ask us to stop using your information or to delete it where we are not required to keep it.

To make a request, email info@thelaundrystudio.co.nz or call us on 022 431 1800. We will confirm we are talking to the right person before releasing anything, and we will respond as soon as we reasonably can — usually within 20 working days, which is the timeframe set by the Act. If we cannot give you the information you asked for, we will tell you why. There is no charge for making a request.

You can also update your own pickup address, phone number and order notes by contacting us, or from your account if you have one.

If you think we have mishandled your personal information, please contact us first. Email info@thelaundrystudio.co.nz or call 022 431 1800 and tell us what happened. We will look into it and reply with what we found and what we will do about it.

If you are not satisfied with our response, or if you would prefer not to raise it with us, you can contact the Office of the Privacy Commissioner, the New Zealand authority that handles privacy complaints, at www.privacy.org.nz.

We may update this policy as our services or the law change. The “Last updated” date at the top of this page shows when it was last revised. If we make a significant change, we will let you know by email or on this page before it takes effect.