Question 1

How is my laundry kept separate from others?

Accepted Answer

Every drop-off and pickup order receives its own labeled bag and is washed in a dedicated machine load. Your clothes are never mixed with anyone else's.

Question 2

What detergents do you use?

Accepted Answer

We use a standard hypoallergenic, high-efficiency detergent by default. You can request scented, fragrance-free, fabric softener, dryer sheets, or bring your own preferred product.

Question 3

What if something is damaged or lost?

Accepted Answer

We handle every item with care. In the rare case of damage or loss, we're fully insured and will work with you to make it right. We recommend not including irreplaceable items.

Question 4

What areas do you service for pickup & delivery?

Accepted Answer

We currently serve Fifth Avenue and surrounding areas within a 5km radius. Not sure if you're covered? Enter your zip code on the booking page or give us a call.

Question 5

Can I set up recurring laundry service?

Accepted Answer

Yes! We offer weekly and bi-weekly recurring pickup plans. Perfect for busy households and businesses.

Question 6

How do I pay for pickup & delivery?

Accepted Answer

We accept all major credit/debit cards, Apple Pay and Google Pay. Payment is processed after your order is completed and the weight is confirmed.

Question 7

Do you handle delicate items or special fabrics?

Accepted Answer

For drop-off and pickup orders, please flag any delicate items and we'll handle them with extra care. We do not dry-clean — for dry-clean-only garments, please use a dry cleaner.

Question 8

What are your hours?

Accepted Answer

Self-service is available 6 AM–10 PM daily. Drop-off service is available Mon–Fri 8 AM–12 PM. Pickup windows are available morning and evening. Check our location page for holiday hours.

Frequently asked questions