FAQ
Laundry Service FAQ: Hamilton
Everything you need to know about our laundry services in Hamilton.
How much does laundry cost in Hamilton?
Wash & Dry is a flat price by bag size: Small (up to 4kg) $22, Medium (4kg – 7kg) $33, Large (7kg – 10kg) $44 and XL (10kg – 15kg) $57. Over 15kg it is $57 for the first 15kg plus $3.50 per extra kg. Folding is an optional add-on at $0.98/kg. See full pricing on our wash, dry & fold page.
What's included in the Wash & Dry price?
Every bag includes a cold wash with professional detergent and a medium dry, plus free door-to-door pickup & delivery and a 24-hour turnaround. Folding is a separate add-on at $0.98/kg — see what's included in our wash, dry & fold service.
Is pickup & delivery really free?
Yes — pickup and delivery is free across Hamilton on every order, with no minimum weight. Choose a pickup window of 8:00am–10:00am or 4:00pm–6:00pm when you book a laundry pickup.
What areas do you service for pickup & delivery?
We offer free pickup & delivery across Hamilton. Not sure if you're covered? Enter your address on the booking page or give us a call.
What is your turnaround time?
Standard turnaround is 24 hours from pickup or drop-off.
Can I get same-day laundry?
Yes — same-day express is available for a flat $10 fee on top of your order.
Do I need to sort my laundry?
No — we sort lights and darks and wash at the right temperature for each load, so you can just bag it as-is.
What detergent do you use?
We use a standard, high-efficiency detergent by default. You can request hypoallergenic, scented, fragrance-free, fabric softener, dryer sheets, or bring your own preferred product.
Do you offer hypoallergenic detergent?
Yes — hypoallergenic detergent is available on request as an add-on if you have sensitive skin or allergies.
Do you wash duvets and bedding? How much do they cost?
Yes. Duvet inners and bed linen are priced per item and never weighed: Single/Double duvet inner $35, Queen/King duvet inner $40, 2 x pillow inner $25, single pillow inner $15, Single/Double bed bundle $59, Queen/King bed bundle $68.
How does the folding add-on work?
Folding isn't included in the base Wash & Dry price — it's an optional add-on charged at $0.98/kg, so you only pay for it if you want your laundry folded.
Is there a minimum order?
No. There is no minimum weight — the smallest bag tier starts at $22 for anything up to 4kg.
How do I pay?
No card is taken at booking. After we weigh your laundry we email your invoice with a full breakdown. You can pay by bank transfer with no fee, or by card through our secure payment link, which adds a 2.5% processing fee.
Can I set up recurring laundry pickup?
Yes — beyond one-off laundry pickups, we offer weekly subscription plans with free pickup & delivery and 24-hour turnaround, and you can pause, skip or cancel anytime.
How does the weekly laundry subscription work?
Choose a weekly plan — Starter $31/week (up to 7kg), Family $42/week (up to 10kg) or Family+ $55/week (up to 15kg) — and we pick up, wash, dry and deliver on a set day each week. If an order goes over your plan's cap, the extra weight is charged pro-rata at $3.67/kg. See how our weekly subscription works.
Do you offer commercial laundry services?
Yes — we provide commercial laundry for Hamilton businesses, including cafés, salons, gyms and healthcare providers, with scheduled collection and delivery.
Do you do Airbnb laundry?
Yes — Airbnb and short-term rental laundry is part of our commercial laundry service, with flexible collection timed around guest turnovers.
Do you offer laundry services for retirement villages?
Yes — we provide a dedicated retirement village laundry service in Hamilton for residents and facilities.
Where is your laundromat located and what are your hours?
Our self-service laundromat is at 96 Fifth Avenue, Enderley, Hamilton, open 6am–9pm, 7 days a week.
What machines do you have at the laundromat?
Our Fifth Avenue laundromat runs 4 × 10kg washers and 1 × 20kg washer, plus 8 × 14kg dryers and 1 × 30kg dryer — big enough for duvets, sleeping bags and bulk bedding. See our self-service laundromat details.